Jude Ridge: Frequently Asked Questions (FAQ)

You've got questions? We've got answers. Jude Ridge is committed to our customers.

Do you really ship for free worldwide?

Yes! We know you don't want separate shipping charges, so we've made it as simple as possible. Make any purchase from Jude Ridge and it ships free with standard shipping anywhere in the world.

If you need to take delivery sooner than the estimated delivery date for our free standard shipping option, you may choose one of our expedited shipping options for an additional fee.

What is your return policy?

When you buy from Jude Ridge, you have 60 days to return or exchange your purchase. No questions asked. When our customers are happy, we're happy.

Do you have customer service?

Absolutely! Our customer service team is available to help you Monday through Friday 9am EST to 6pm EST. You can give us a call at 877-687-4277 within the US or 434-205-7049 if you're outside the US. To send us an email, please click here to submit your message.

What is your lifetime exchange plan?

We know that over time things change. Whether it's a few more pounds or a few less, if your ring no longer fits the way you want it to just send it back and we'll replace it with the size you need!

Tungsten carbide is scratch resistant, but like pretty much anything that exists on earth it is not indestructible. Tungsten carbide doesn't bend, but it can break. That said, if you're ring is ever damaged just send it back and we'll replace it!

Our lifetime exchange fee is just $49. This covers a single exchange whether it's 61 days or 61 years after you purchased.

Need to exchange multiple times over the course of owning your ring? No worries. Each time, you'll only be responsible for our $49 lifetime exchange fee.

What if I don't know my ring size?

Don't know your ring size? It's all good. You want your ring to fit right and so do we. That’s where The Sizer comes in.

We can ship you one of our premium fitment tools that will help you determine just the ring size you need. It will measure your finger in full and half sizes.

The Sizer is only $9.99, but when you order The Sizer you’ll receive a $9.99 credit towards your future ring purchase (it’s like getting The Sizer for free!). This way, you can determine what size you need then place your ring order accordingly.

Or, if you'd rather verify your ring size in person and are brave enough to take on what awaits you, we actually encourage you to visit one of those mall jewelry stores to determine your size. We're so confident that you'll come back to our site after the horrific experience just from getting a ring size that we're not worried at all. We know in the end that will just make you appreciate buying from Jude Ridge even more.

You can order The Sizer here. Or, touch base with our customer service team to order one over the phone.

Our customer service team is available to help you Monday through Friday 9am EST to 6pm EST. You can give us a call at 877-687-4277 within the US or 434-205-7049 if you're outside the US. To send us an email, please click here to submit your message.

What size rings do you have available?

Generally, we carry sizes 6 through 15, including half sizes. Size 10 is the most common ring size for men and size 6 is the most common ring size for women. Many of our rings can be made in smaller or larger sizes upon request.

If you'd like to request a smaller or larger ring size, please contact our customer service team and we'll do our best to accommodate your needs!

How wide are your rings?

All of our rings are 8mm wide. An 8mm wide ring is almost a third of an inch wide.

I live outside of the United States. Can I still order from Jude Ridge?

Definitely! We know that people all around the world want a premium ring, premium wood box and free shipping at a great price without all the hassle of traditional shopping in-stores. We suggest that our international customers take extra care to confirm their ring size prior to ordering.

I'm having problems completing an order. What do I do?

We're here to help! Please touch base with our customer service team and they'll be happy to assist you.

What happens if I order the wrong size ring?

Tungsten carbide rings cannot be sized and therefore must be purchased in the correct size in order to ensure proper fit. We understand that many of our customers may not know their ring size and might accidentally order the wrong size ring.

We gladly offer free size exchanges for any ring within the first 60 days of purchasing.

Additionally, we also offer a lifetime exchange plan which gives you the ability to exchange your ring for a different size for only $49 per exchange.

Please touch base with our customer service team to arrange an exchange.

Is shopping on our site secure?

Yes, your privacy and security is of utmost importance to Jude Ridge! Our site uses encryption and industry leading standards to ensure your information and transaction is secure. For more information, please click here for our privacy policy and terms of use.

How do we handle your personal information?

Jude Ridge does not sell or give out your personal information, except to law enforcement agencies if required. Click here to see our privacy policy for more information.

Does Jude Ridge take custom orders?

Generally, we carry sizes 6 through 15 including half sizes for the premium tungsten carbide rings that we have available on our site. Many of our rings can be made in smaller or larger sizes upon request.

If you'd like to request a smaller or larger ring size, please contact our customer service team and we'll do our best to accommodate your needs!

If there is a different ring style that you're interested in, please send a photo and/or description of the ring style that you're looking for to our customer service team and we'll do our best to make that ring available for you!

Jude Ridge does not offer any custom engraving for our rings or boxes. We prefer to centralize our focus on providing you premium tungsten rings, premium wood boxes and the best customer service.

When will I be billed for my order?

You will be billed for your order at time of purchase.

Can Tungsten Carbide rings be sized?

Due to their extreme hardness, Tungsten Carbide rings cannot be resized. For this reason, you will need to order the correct size.

Please note that in most cases your ring size can fluctuate throughout the day approximately a half size due to the temperature, humidity and other factors.

When you buy from Jude Ridge, you have 60 days to return or exchange your purchase. No questions asked. When our customers are happy, we're happy.

We also offer a lifetime exchange plan. We know that over time things change. Whether it's a few more pounds or a few less, if your ring no longer fits the way you want it to just send it back and we'll replace it with the size you need!

Our lifetime exchange fee is just $49. This covers a single exchange whether it's 61 days or 61 years after you purchased.

Need to exchange multiple times over the course of owning your ring? No worries. Each time, you'll only be responsible for our $49 lifetime exchange fee.

How do I track the location of my package?

Upon completing your purchase, you will receive an order confirmation. Your order confirmation will contain tracking information that you can use to track the location of your package.

What is Tungsten Carbide?

Tungsten carbide is the most scratch resistant metal known to exist and does not bend like precious metals. It maintains its finish, has a heavy weight and is also hypoallergenic.

Tungsten carbide is two times denser than steel, two times harder than titanium, ten times harder than 18K gold and is rated at a 9 on the Mohs scale of hardness. A diamond, which is the hardest substance on earth, is rated at a 10.

Tungsten has the highest melting point of all metals at approximately 5,200 degrees Fahrenheit.

Tungsten carbide is not indestructible. While it is extremely scratch resistant and does not bend due to its hardness, it can break or crack if enough force is applied to it.

Tungsten carbide is the number one selling metal for men’s wedding ring in the United States.

How should my ring fit?

Ring fit really comes down to personal preference. You do not want your ring too tight to the point that it is uncomfortable, nor do you want your ring too loose to the point that it is slipping off your finger. Generally, the ideal ring fit should come off of your finger with some force, but not so much force to the point that you are straining to get it off.

How can an international customer find out their US ring size?

There are a number of different sizing systems used in various countries and regions of the world. If you know your size within the region you live in but not how that translates to US sizing, please contact our customer service team to let them know your size. They will be able assist you with converting it to the correct US size for you.

You can order our premium fitment tool, The Sizer, that will help you determine just the size you need. It will measure your finger in full and half sizes. Click here to order yours. Or, feel free to touch base with our customer service team to order one over the phone.

How long will it take to receive my order?

Unless otherwise noted, all of our rings are generally in stock and will ship out within 24-48 hours of your order being placed. All orders to US addresses include free shipping and generally deliver within 7 days of your order shipping out. All international orders include free shipping and generally deliver within 14 days of your order shipping out.

You will receive an order confirmation upon completing your purchase, which will contain tracking information that you can use to track your order.

Will I pay customs taxes for international orders?

Each country varies in how they tax imported items. You may have to pay taxes on your purchase when it arrives. If so, this is usually taxed at the same rate as you country's VAT tax. To determine your local tax rate, please contact your local customs agency. Your local postal facility should also be able to assist as well.

Do you ship to APOs, FPOs and DPOs?

Absolutely! First, we want to share our sincere gratitude for all the brave men and women serving our country all around the world. Orders being shipped to APO, FPO and DPO addresses include free shipping and generally deliver within 7 days of your order shipping out. When placing your order, just fill in the shipping address with your APO, FPO or DPO address.

What is your warranty?

We carefully inspect each ring and box before we ship it to you to ensure there are no defects. Our goal is to provide you with a ring and box that you will be proud to show your family and friends.

Should you not be pleased with your ring or box upon receiving it, please let our customer service team know as soon as you can. When you buy from Jude Ridge, you have 60 days to return or exchange your purchase. No questions asked. When our customers are happy, we are happy.

We also offer a lifetime exchange plan after 60 days. Our lifetime exchange fee is just $49. This covers a single exchange whether it's 61 days or 61 years after you purchased. This gives you the ability to exchange your ring down the road should you need a different size.

Need to exchange multiple times over the course of owning your ring? No worries. Each time, you'll only be responsible for our $49 lifetime exchange fee.

Why choose tungsten carbide over precious metals?

Tungsten carbide is a relatively new metal being used in jewelry that has quickly gained popularity due to its heavy weight, scratch resistance and durability. Most precious metals are light, can easily be scratched, bend and in some cases tarnish over time. Since Tungsten carbide is a non-precious metal, another great benefit other than its physical characteristics is affordability. Tungsten carbide gives you the ability to own a great looking ring that is durable and scratch resistant at a fraction of the cost of a precious metal ring that can easily be bent, lost or tarnished. We know you'll be pleased if you choose to purchase a tungsten carbide ring from Jude Ridge.

Is tungsten carbide completely scratch resistant and indestructible?

Tungsten carbide is the most scratch resistant and hardest metal. This means that no metal can scratch tungsten carbide, however non-metals such as diamonds, sapphires and other crystals that are harder than tungsten carbide can scratch it.

Tungsten carbide is so hard that it does not bend like other metals. However, it can crack or break, similar to how a diamond is extremely hard, but can also break or crack.

Unfortunately, there is nothing in this world (that we're aware of) that is completely scratch resistant and indestructible.

Do your tungsten carbide rings contain nickel?

While our rings are primarily made of tungsten carbide, they do contain a small amount of nickel-binder alloy. Nickel is used as a binder metal to alloy or "cement" tungsten carbide, which helps its strength and durability.

Tungsten carbide with nickel-binder alloy is generally considered to be hypoallergenic that will not cause rash or irritate the skin. If you have highly sensitive skin, please consult your physician to discuss what may be the best metal choice for your ring.

If tungsten carbide contains nickel-binder alloy, does that mean I can get an allergic reaction?

In most cases, people that are allergic to white gold because of the high nickel content do not have allergies to tungsten because the amount of nickel-binder alloy in tungsten carbide is very small.

Tungsten carbide with nickel-binder alloy is generally considered to be hypoallergenic that will not cause rash or irritate the skin. There are rare cases of people with extremely sensitive skin who do have an allergic reaction to tungsten carbide. If you have highly sensitive skin, please consult your physician to discuss what may be the best metal choice for your ring.

Why is tungsten carbide the most scratch-resistant metal known to man?

Tungsten molecules weave themselves together similar to a chain-link fence, which gives it extreme hardness. Tungsten carbide is so tough that it is sometimes classified as a ceramic, which is known for its ability to withstand high temperatures and resist wear. This is why tungsten carbide is used within the aerospace industry and also to make industrial tools that operate in rugged conditions.

What color is tungsten carbide?

Naturally, tungsten carbide is gray in color, but it can be plated black or white, similar to the color of platinum.

Are tungsten carbide rings for men or women?

Oftentimes, tungsten carbide is thought of as being a men's selection. However, we have found that both men and women equally enjoy the look, feel and durability of a tungsten carbide ring. There are no rules when it comes to a man or woman's choice of ring. It's all personal preference. Some women like having a tough, durable ring as an alternative to their traditional ring that they can wear in the workplace or for other activities. Some women choose to wear their tungsten carbide ring as their primary ring and only wear their engagement ring for special occasions since tungsten carbide can withstand everyday wear without breaking down like precious metals do in some cases.

Are there any differences to a black tungsten carbide ring?

Naturally, tungsten carbide is gray in color, but it can be plated black or other colors. Black tungsten carbide rings are plated, much in the same way as a white gold. While tungsten carbide is scratch-resistant, in some cases under extreme contact the plating can be scratched or chipped. It is more difficult to scratch a black plated tungsten carbide ring than it would be to scratch a traditional precious metal ring, but the black plating on a tungsten carbide ring is not scratch resistant.

If you work with your hands, are active outdoors or work out a lot, you may want to consider a plated tungsten carbide ring as your ring for special occasions and a non-plated tungsten carbide ring as your ring for daily wear.

Natural tungsten carbide is gray in color and has superior scratch resistance. Tungsten carbide rings are by far the most durable, longest lasting ring you can buy.

How do I care for a tungsten carbide ring?

Caring for a tungsten carbide is very simple. The best way to clean a tungsten carbide ring is with mild dish soap, water and a clean cloth. Soak the ring for several minutes, rinse and wipe dry with the clean cloth. Given that tungsten carbide rings are permanently polished a quick soak and wipe down will remove all the residue and have your ring looking great.

Should I wear my ring while using chemicals?

No. Working with chemicals while wearing your ring can cause the chemicals to become trapped under the ring. Anytime you intend to use chemicals we recommend removing your ring until you can thoroughly wash all potential residue from your skin.

Should I avoid my ring making contact with abrasive surfaces?

Yes. While tungsten carbide rings are extremely durable and scratch-resistant, abrasive surfaces can embed materials into your tungsten ring that gives the appearance of scratching. The plating such as on a black tungsten carbide ring can be scratched by abrasive surfaces since the plating is applied over the tungsten carbide ring which is naturally gray in color.

When you buy from Jude Ridge, you have 60 days to return or exchange your purchase. No questions asked. When our customers are happy, we're happy.

We also offer a lifetime exchange plan. Tungsten carbide is scratch resistant, but like pretty much anything that exists on earth it is not indestructible. Tungsten carbide doesn't bend, but it can break. That said, if your ring is ever damaged just send it back and we'll replace it!

Our lifetime exchange fee is just $49. This covers a single exchange whether it's 61 days or 61 years after you purchased.

Need to exchange multiple times over the course of owning your ring? No worries. Each time, you'll only be responsible for our $49 lifetime exchange fee.

Should I avoid inflicting my tungsten carbide ring with intentional damage?

That would be a yes! While you may see individuals in videos attempting to intentionally damage their tungsten carbide rings we do not recommend this. Tungsten carbide rings are the strongest rings available and will not bend. That being said tungsten carbide rings can crack or break when struck with excessive force at the wrong angle. We recommend you avoid striking your ring on hard surfaces or with blunt objects.

Where is Jude Ridge located?

Jude Ridge is an online retailer based and operated out of South Carolina in the United States. All of our premium tungsten rings and premium wood boxes ship out of Virginia in the United States.

Do you have a store I can visit?

No. Jude Ridge is exclusively an online retailer. Because there is no need to cover things like traditional store overhead, we can provide our customers with exceptional quality and value.

Where can I get a promo code?

Jude Ridge does not have any promo codes available. Instead, we choose to give you the best value for our premium rings and premium boxes all the time. We think you shouldn't have to look to the ends of the Internet in an effort to save 10%. We'd rather save you the trouble and provide you with the best deal on our rings and boxes every day.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, Visa/Debit, prepaid Visa or prepaid Mastercard or Paypal. If you wish to pay with multiple credit cards, please call our customer service line at 877-687-4277 within the US or 434-205-7049 if you're outside the US where our customer service team can assist you. We do not accept cash, checks, installments, nor Cash On Delivery payments.

What package will arrive at my door or mailbox?

All orders are placed carefully inside of a nondescript cardboard box for shipping. This is to help maximize security by not displaying the contents of your package.

Can I upgrade my shipping method after my order is processed?

Yes, as long as your order has not yet shipped, we can upgrade you to one of our expedited shipping options for an additional fee. Please contact our customer service team at 877-687-4277 within the US or 434-205-7049 if you're outside the US, so they may assist you.

Do you offer payment plans?

Jude Ridge does not offer payment plans. However, payment plans are available through PayPal Credit. For more information on PayPal's Credit options, visit https://www.paypal.com/webapps/mpp/paypal-credit.

Where should I send my return or exchange?

If you are using our postage pre-paid return label, just secure it the outside of your package and it will come right back to our warehouse to be processed by our returns department.

If you are not using our postage pre-paid return label, your package should be addressed to: Jude Ridge Attn: Returns Department, 5400 Three Notched Road, Crozet, VA 22932-3105.

What form will my refund take?

All refunds will be credited to the original payment source. If the original payment source is unavailable, you may choose to have the refund issued as an electronic gift certificate transmitted to the email address provided when the order was placed or to be issued a refund check mailed to the billing address provided on your order.

Are there requirements for how my return or exchange needs to be shipped back to you?

If you are using our postage pre-paid return label, just secure it the outside of your package and it will come right back to our warehouse to be processed by our returns department.

If you are not using our postage pre-paid return label, your return or exchange shipment must include tracking and insurance. For your convenience, you may arrange with our customer service team for a call tag to be sent to you for use in shipping the package via United Parcel Service (UPS). To contact our customer service team via phone, call 877-687-4277 within the US or 434-205-7049 if you're outside the US. To contact our customer service team via email, please click here to submit your message.

What if my return or exchange is lost in the mail?

No refunds or exchanges will be issued for items not received by our returns department. If you have any issues with a return or exchange that you believe has been lost in the mail, please contact our customer service team. To contact our customer service team via phone, call 877-687-4277 within the US or 434-205-7049 if you're outside the US. To contact our customer service team via email, please click here to submit your message.

How do you calculate international taxes, customs fees or duties?

If your order is shipping outside of the United States, you are likely to be charged customs fees (taxes, duties, processing fees, etc.) before delivery can be completed. If you are not familiar with the customs fees in your country, please check with your local customs office for more information. If you refuse to pay the customs fees when your order arrives, the shipment will be returned.

We are unable to estimate customs fees, taxes, duties, etc. The delivery of your order could be delayed due to customs processing. If your order does not arrive in a reasonable amount of time, you should check with your local customs office to see if they are holding the package for payment of fees. Also, some customs offices will send a separate invoice for your customs fees that could arrive several weeks after you receive your shipment.

Please research the customs charges in your country before you order. Due to international shipping law/practices, we are unable to declare merchandise as a "Gift" on customs forms.

How do I place an order outside of the United States?

You can place an order online or over the phone using a major credit card like American Express, Master Card, or Visa. To contact our customer service team via phone, call 434-205-7049 if you're outside the US. To contact our customer service team via email, please click here to submit your message.

Please note - if you are placing an order from Austria, Brunei, Bulgaria, Ghana, Hong Kong, Indonesia, Malaysia, Morocco, Netherlands, Nigeria, Philippines, Singapore, Tunisia, or Venezuela most of the banks in these countries do not participate in credit card AVS verification. These orders will be held and reviewed by our Order Security team and may be canceled if we can not verify the legitimacy of the information. We recommend contacting your bank to see if there may be a problem. For international orders, using PayPal is often a good choice to help expedite the processing of your order. All international orders are responsible for all duties and taxes incurred upon delivery.

Can I make changes to or cancel my order?

Although order change or cancellation requests are not guaranteed, we always make every effort to accommodate your request. To increase the chances of successfully making a change or cancellation, please contact us via telephone within 24 hours of submitting your order. To contact our customer service team via telephone, call 877-687-4277 within the US or 434-205-7049 if you're outside the US. Our customer service team is available Monday through Friday from 9AM to 6PM Eastern Time.

Please note that we are unable to change or cancel an order once it has processed through shipping. Orders are processed hourly Monday through Friday.

I received a credit card decline. Can I still place my order?

We are not provided any information as to why a credit card is declined. Please consult your credit card issuer for further assistance in regards to why your credit card may have been declined.

You are welcome to process your order with a different credit card or via PayPal.

When will my order be processed?

Most in-stock orders are processed and shipped within 1-2 business days. US orders with an express shipping method - placed prior to 3 PM Eastern Time Monday through Friday - are processed and shipped the same day.

All new orders are subject to address and billing verification. Some orders, regardless of shipping method, are placed on hold if the customer information does not allow authorization.

We are unable to cancel, change, or make any edits to an order once it reaches the processing state. An order in the processing state is being prepared for shipping and can no longer be edited.

If you are placing an order from Austria, Brunei, Bulgaria, Ghana, Hong Kong, Indonesia, Malaysia, Morocco, Netherlands, Nigeria, Philippines, Singapore, Tunisia, or Venezuela, most banks in these countries do not participate in credit card AVS verification. These orders will be held and reviewed by our Order Security team and may be canceled if we can not verify the legitimacy of the information. We recommend contacting your bank to see if there may be a problem or alternatively using PayPal to process your order.

All international orders are responsible for all duties and taxes incurred upon delivery.

Please note - we reserve the right to cancel an order at anytime. If your order is cancelled, any funds collected will be returned.

What are your review guidelines?

At Jude Ridge, we value your feedback. If you ever have any type of problem, please contact our customer service team as we will do everything we can to assist you.

To contact our customer service team via phone, call 877-687-4277 within the US or 434-205-7049 if you're outside the US. To contact our customer service team via email, please click here to submit your message.

Customer reviews are very important to us. We hope that because you have a positive experience with Jude Ridge, that you'll leave us a positive review.

If you feel you've had a less than positive experience with Jude Ridge, we want to know so we may have the opportunity to turn that into a positive experience and hopefully a positive review. We ask that you please contact us directly via email or phone so we may assist you before you place anything other than a positive review.

When writing your review, we ask that you please follow these guidelines:

- Let us know what you think about the ring, box, service and buying experience. Details are great!

We ask that you please avoid the following. We may not post your review if it contains:

- Inappropriate language (profanity, obscenities, or spiteful comments).

- Comments on other reviews.

- References to other products, companies and websites.

- Personal information such as email addresses, phone numbers, URLs, etc.

Please be mindful that your display name will appear with your review.

By posting a review, you give us rights to use and post your uploaded review on any media including other websites, social media sites and other marketing materials.

If you would like to share your feedback with us directly, please do not hesitate to contact our customer service team via phone, call 877-687-4277 within the US or 434-205-7049 if you're outside the US. To contact our customer service team via email, please click here to submit your message.

How do I unsubscribe from an email list?

You can unsubscribe from the email list by locating the unsubscribe link located at the bottom of the newsletter or promotional email. You will be automatically removed from that mailing list with no further actions required.

If for some reason you continue to receive unwanted emails, please contact our customer service team. We will make sure your information is removed from all email lists. You can contact our customer service team via phone, call 877-687-4277 within the US or 434-205-7049 if you're outside the US. To contact our customer service team via email, please click here to submit your message.